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Try FFCU Automated Phone Banking. Use our 24-hour phone banking system to complete your account transactions anytime, anywhere!

Looking for an easy-to-use alternative for completing your First Financial Credit Union account transactions? Need information immediately with no waiting? FFCU Automated Phone Banking is always available for you! It’s our automated telephone banking system that empowers you to attend to your account needs whenever it’s most convenient for you.

Using FFCU Automated Phone Banking, you can:

  • Check your account balances and transaction history 24/7
  • Transfer funds from within your First Financial accounts (Checking to Savings for example) or from your account to another First Financial member’s account
  • Make a payment to an FFCU loan (You can schedule the payment immediately or schedule a payment for a future date)
  • Check interest rates

How to use FFCU Automated Phone Banking:

Important Note: You will need to have your Member Number and Access Code. If you’re a first-time user contact us to confirm your Access Code. You may change your code to any 4 to 8-digit combination at any time.

  • Call our Member Resource Center at (800) 342-8298 and select option 1 or call FFCU Automated Phone Banking directly by dialing (800) 344-8115 at any time of day or night, including weekends and holidays
  • Select English or Spanish language preference
  • Enter your FFCU Member Number and Access Code
    • You can then change your Access Code
  • Choose the type of transaction you want to complete

Download a pdf of FFCU Automated Phone Banking instructions and phone numbers here

Never wait on Hold again by using FFCU Automated Phone Banking! It saves you time and it’s completely secure!

FFCU Automated Phone Banking Telephone Numbers


FFCU Automated Phone Banking Number



Rio Rancho












Silver City




Las Cruces


Toll Free (Lower 48 States)


The system will then give you the following options. Just listen to the instructions and use the buttons on your phone to respond.

  • Press 1 for Account Info
    • Press 1 for Account Balance
    • Press 2 for Account History
  • Press 2 to Transfer Funds/Make Payment
    • Press 1 to Transfer Funds Immediately
    • Press 2 to Make Immediate Payment
    • Press 3 to Schedule a Payment
  • Press 3 for Interest Rates
    • Select Rate Type Using # Key
  • Press 4 to Change Access Code

Important Notes about FFCU Automated Phone Banking

  • If you’re a first-time user contact us to confirm your Access Code. You may change your code to any 4 to 8-digit combination at any time.
  • Balances quoted do not include items that have not yet cleared.
  • Should you need to enter a dollar amount, no decimal points are needed. However, you do need to enter both dollars and cents. For example, enter $250.00 as “25000.”
  • Cross-account transfers are limited to those accounts which you have designated on your FFCU Automated Phone Banking application.
  • If you are making a loan payment, you will use the transfer feature to do so. Once you are in the transfer section, you have two ways to make your payment. If you are making a full loan payment (i.e. the payment amount due on your next payment date), select the “Make a loan payment” option. The system will deduct the next payment from the account you select, and you won’t need to enter an amount into the system. If you are making a payment that is different from the amount next due (for example, a partial payment), then select the “Transfer” option. You can indicate the amount you want to transfer to your loan account.

Download a FFCU Automated Phone Banking options card to keep with you

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