We have returned to normal normal drive-through and MRC hours as of Monday May 11th. Lobbies remain closed.
Normal Hours Are:
MEMBER RESOURCE CENTER : Monday - Saturday 7:30am to 6:00pm
BRANCH DRIVE-THRU LANES - Varies by branch, please refer to Locations page here
Shared Branching is being offered through the drive-thru at the below SELECT BRANCHES.
Please use the lane nearest to the teller window for shared branching transactions.
- Pine Hill
- Silver City
We will be begin opening our branches in phases starting Tues. May 26th.
First Financial Credit Union is committed to keeping you, your families and our employees safe as we begin to re-open our branch lobbies. Therefore, we are taking extra precautions to keep you safe and healthy as you visit our branches and interact with our staff. Visit here for full details.
Service At A Distance - Info from Credit Union Association of New Mexico
All First Financial Credit Union branch lobbies are closed. Drive thru lanes will remain open.
First Financial Credit Union's main priority during this COVID-19 (coronavirus) outbreak is the health and safety of our employees, their families and our members. Given that there have been several confirmed cases of the coronavirus in Bernalillo, Santa Fe, Socorro, and Sandoval counties, we feel it is in the best interest of our employees and our members to close our branch lobbies.
The drive thru lanes at our branch locations will remain open and provide full services, i.e., deposits, official checks, cash advances, money orders, loan payments, etc. To help us reduce your wait time in the drive-thru lanes please download the Drive-thru Source Doc and have completed before visiting a branch location.
Our branches are and will continue to wipe down the drive thru canisters thoroughly throughout the day. In addition, branch staff will also ensure call buttons are disinfected regularly.
We encourage our members to utilize our electronic services by using online banking and bill pay at www.ffnm.org and our mobile banking by downloading the First Financial Credit Union App. We are also here to help you with teller transactions, mobile and online banking, loan payments and account questions by calling our Member Resource Center at (505)766-5600.
Closed until further notice
• Main (Downtown Albuquerque)
• Juan Tabo
• South Valley
Our Pinehill branch remains open with normal hours.
In an emergency, we will allow our members to make an appointment to access their Safe Deposit Box or meet with an employee, but we highly discourage this for the safety of our employees and members. If you feel you need emergency services with an FFCU representative, please call us at (505)766-5600. Member appointments will be granted on a case-by-case basis.
We will continue to monitor the COVID-19 (coronavirus) outbreak and will notify our members when we feel it is safe to re-open the branch lobbies. We thank you for your patience and appreciate you as a loyal member. We wish you and your families health and safety.
Ron Moorehead, CPA MBA CUDE
First Financial Credit Union
24/7 Account Access
Handling your account needs is easy with 24/7 Access through Online and Mobile Banking.
- Online Banking - Allows you to check balances, transfer funds, deposit checks, pay bills and much more!
- Online Lending - Apply for a loan here. Sign documents electronically through docusign.
- ATMs- Drive/walk up ATMs can limit exposure to the public. Make sure to sanitize hands after touching screens or keypads. To find surcharge-free ATMs, please click here (link to ATM locations).
- Digital Pay - Load your debit and credit cards to Apple Pay, Samsung Pay and Google Pay for contactless transactions.
- Apply for new membership online here.
For questions on how to use or sign-up for services, please call 505-755-5600 or 800-342-8298.
IRS Stimulus Check Info
Coronavirus Tax relief page: https://www.irs.gov/coronavirus
Scam info here:https://www.consumer.ftc.gov/blog/2020/03/checks-government
Coronavirus - Not Just a Heath Issue
Discussing scams, fraud and items to be aware of during the COVID-19 pandemic.
New Mexico Department of Health
U.S. Food & Drug Administration
Federal Trade Commission