Our mailing address for all correspondence, including payments, is:
First Financial Credit Union
PO Box 25587
Albuquerque, NM 87125-0587
Send us an e-mail. Just remember that this is not secure e-mail, so don’t send any sensitive information.
If you have a question on your account, a loan request, or on a particular transaction, please log onto First Link online banking and send us a secure e-mail.
Our Member Resource Center can help you with almost anything via phone. Call us at (505) 766-5600 (or 1-800-342-8298).
The Center is open Monday through Friday from 7:30 am to 7:00 pm MST. We’re also open on Saturdays from 9:00 am to 3:00 pm MST. (Note: if you are applying for a consumer loan, you can call 24/7. Just press “3” when you get the automated message.)
To help protect your account and your identity, as soon as you discover that your card has been lost or stolen please contact us.
For lost/stolen Debit MasterCard card or CU ANYTIME ATM card
- During regular business hours (M-F 7:30 to 7 MST and Sat 9 to 3), call 505-766-5600 or 1-800-342-8298 outside the Albuquerque area.
- After hours, please call 1-888-241-2510 (outside the US, call 909-941-1398).
For lost/stolen Visa Platinum Card call 877-875-8078.
Live Chat FAQ
What is Live Chat?
Live chat is a free online service that allows you to have questions answered by a Member Service Representative live during select business hours.
How do I access Live Chat?
Simply log onto www.ffnm.org and click the Live Chat Icon.
Will I need to enter any personal information in order to access Live Chat?
Since Live Chat is intended for general questions only, you will not be required to enter personal information. For all account specific questions, you can either contact our Phone Center at 505-766-5600 or submit a secured question through our Online Banking service.
Will the Member Service Representative disclose any of my account information?
No, our Member Service Representatives will not disclose any of your account information through Live Chat. For all account specific questions, you can either contact our Phone Center at 505-766-5600 or submit a secured question through our Online Banking service.
Is there a fee to use this service?
No, there is no fee to use Live Chat.
What happens if I am accidentally disconnected?
If you are disconnected from Live Chat, you can open a new chat window by clicking on the Live Chat link.
What are the hours for Live Chat?
Live Chat will be available Monday-Friday 8:00am to 5:00pm and Saturday from 10:00am to 2:00pm.
What happens if there are no representatives available?
You will see a message indicating that our representatives are unavailable at the moment. This is because we are currently helping other members through Live Chat. Please try again in a few minutes.
Is Live Chat Secure?
Yes. Live Chat is a secured communications channel.