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How to enroll in eStatements

To sign up for eStatements, log onto online banking and click on the eStatement link on the top navigation bar. Or click here to go to the separate eStatement site.

First time users will be asked to review the eStatement disclosure. At the bottom of this disclosure, you’ll enter your e-mail address (we e-mail you each month to notify you once your eStatement is ready for viewing), your member number and your password. When you sign onto eStatements for the first time (whether through online banking or at the separate eStatement site), you will need to enter your member number and your password. Your initial password is set to the last six digits of the social security number (or tax ID number) of the primary member on the account. Once you’re entered that information, you’ll be asked to change that initial password.

By accepting the disclosure, you agree to receive your statement electronically. Mailed statements will be discontinued (it may take a statement cycle before you stop receiving your statement in the mail). If you decide eStatements aren’t for you, you can switch back to mailed statements at any time, at no cost.

Note: If you access your eStatement through online banking, you will not need to enter in your member number and password – the online banking system will open a new window that will show your available eStatements.

So, why sign up for eStatements?

  • eStatements are secure. Fraud or identity theft often occurs when mail is stolen out of your mailbox. Now, no more worrying about your mailed statement being stolen or lost in the mail. Plus, you’ll receive an e-mail notification that your statement is ready for viewing (note that no sensitive information – like your member number – is included in that e-mail).
  • eStatements are fast. You’ll be able to view your statement a few days before you’d normally receive your statement in the mail.
  • eStatements are convenient. You can view your statements anytime through our online banking system or through a separate eStatement site. You can also download your eStatements (they’re in a PDF format) to your computer or print out a hard copy if you wish. You have access to the last 18 months of statements so you can review previous statements easily and conveniently.
  • eStatements give you access to your check images. Through eStatements, you’ll be able to view your cleared check copies. If a check image is available for viewing, the check number will appear as a link. Simply click on that check number link, and you’ll see an image (front and back) of the cleared check.
  • eStatements let you view multiple memberships with one log on. If you have several credit union memberships (with different member numbers) or are joint on other memberships, you can view all your statements under one log in. We will need you to authorize this, so click here for a printable form to set this up.

More questions on eStatements?

e-mail your questions (this is not secured e-mail, so don’t include any sensitive information), or feel free to call our Member Resource Center at 766-5600 (or 1-800-342-8298).


First Financial Credit Union’s Mobile Banking gives you the power to stay on top of your finances right in the palm of your hand. Whether you’re at school or work, on vacation or at the grocery store, you can access your First Financial Credit Union’s Online Banking account from your cell phone, and even deposit your checks right from your phone!

Mobile App

Specially designed for your iPhone®, or Android™ phone, our mobile app allows you quick and easy access to your First Financial Credit Union’s Online Banking account – for free*! Visit the Apple App Store or Google Play to download the First Financial Credit Union’s Mobile Banking app and you can:

  • Check account balances
  • View transaction history
  • Pay bills
  • Locate branches and ATMs
  • Transfer funds between First Financial Credit Union’s accounts
  • Mobile Check Deposit—Deposit checks on the go with Mobile Deposit. It’s fast, secure and best of all—it’s free! Download the First Financial Credit Union’s Mobile Banking App for iPhone® or Android™ to get started today.

Text Alerts

Don’t have internet access on your phone? You can still receive up-to-date First Financial Credit Union’s account information, all with a simple text or email. Use these free account alerts to stay on top of your accounts, and any personal reminders you want sent to you. You can have alerts sent via email, through text messaging to your cell phone, or both! (For text alerts, be aware that your carrier’s text messaging charges may apply. Check with your carrier for more details on your plan.)

Just log into your Online Banking account from your computer, click on the Accounts Tab, then Alerts to sign up. You can alert yourself when:

  • Your balance goes under a certain amount.
  • When a deposit, purchase or withdrawal has been made.
  • When a loan payment or CD maturity date is due.
  • Any reminder you want to remember such as an anniversary or birthday!

Need to deposit a check quickly? With First Financial Credit Union’s FREE Mobile app, you can electronically deposit checks from an iPhone® or AndroidTM device that has a camera. To make a deposit, sign into your account through our mobile app, it’s that easy! You must be signed up for Online Banking in order to use Mobile Check deposit. Click here for directions on how to sign up for Online Banking.

Open our Mobile app! Click here to download the iPhone Mobile App, click here to download the Android Mobile App. Using the FFCU App, click on the Mobile Deposit Icon. Take a picture of the front and back side of your check.

Fill out the required fields, and click “make deposit”.

Wait for the confirmation. Most deposits are available immediately for use. Done! Wasn’t that easy?


Our First Line telephone service gives you 24/7 access to your account via your touch-tone phone. To use this service, you’ll need your member number and a 4-digit PIN/security code (usually set to the last 4 digits of your social security number for your first login).

Call the First Line number (listed below). You’ll first be asked to choose a language option (English or Spanish) Press 1 for English, and 2 for Spanish. The system will then give you the following options. Just listen to the instructions and use the buttons on your phone to respond.

Press 1 for Account Balance
  • 1 for Checking
  • 2 for Savings
  • 3 for Loans
Press 2 for Account History
  • 1 for Checking
  • 2 for Savings
  • 3 for Loans
Press 3 for Funds Transfer
  • 1 Transfer Funds immediately
    • 1 for Checking
    • 2 for Savings
Press 4 for Share or Loan Withdrawal
  • 1 for Checking or Money Market
  • 2 for Savings

Press 5 for Rates

Press 6 to Change Your Password

Press 7 to Make a Payment

  • 1 for Immediate Payment
  • 2 to Schedule a Payment
First Line Telephone Numbers
Albuquerque-area 768-7126
Gallup 722-7447
Portales 359-1263
Farmington 327-5300
Zuni 782-2800
Toll-free (lower 48 states) 1-800-344-8115
Important Notes about First Line
  • The first time you call First Line, your PIN/security code will be set to the last four digits of your social security number. During your initial call, the system will require you to change this code. You may change your code to any 4 to 8 digit combination.
  • Balances quoted do not include items that have not yet cleared.
  • Should you need to enter a dollar amount, no decimal points are needed. However, you do need to enter both dollars and cents. For example, enter $250.00 as “25000.”
  • Cross account transfers are limited to those accounts which you have designated on your First Line application.
  • If you are making a loan payment, you will use the transfer feature to do so. Once you are in the transfer section, you have two ways to make your payment. If you are making a full loan payment (i.e. the payment amount due on your next payment date), select the “Make a loan payment” option. The system will deduct the next payment account from the account you select, and you won’t need to enter an amount into the system. If you are making a payment that is different from the amount next due (for example, a partial payment), then select the “Transfer” option. You can indicate the amount you want to transfer to your loan account. To download a First Line options card to keep with you click here.

Pending Transactions

Online Banking will show the icon above next to the account that has pending transactions. By clicking on the + sign next to the account a drop down list will appear with your current pending transactions. Your savings account will always show this icon due to the pending $5 share that is kept in your savings account to remain a member of First Financial Credit Union.

To Access Your Accounts Online

With First Link Online Banking, you can view your account information, transfer funds, pay bills and much more. It’s safe and easy to use. You can view your monthly/quarterly credit union statement online, conveniently and securely through the online banking system (or through a separate login if you wish). Best of all, it’s FREE!

You will need your credit union member number and your First Link PIN. If this is your first time logging on, you will use the last 4 digits of your social security number as your PIN. To log on, go to the First Financial Web site and enter your member number in the login section (it’s on the left side of the page). You’ll then be taken to another screen and asked to enter additional information. For a step-by-step guide to sign up for Online Banking, click here.

Once you’re logged on, you’re taken to the main screen, which gives you a quick overview of your accounts and their current balances. If you click on one of your accounts, you’re taken to more information on that account, including its transaction history. You can even view copies of your cleared checks (checks which have cleared within the last 90 days). Just click on the check number link to see a copy of your cleared check.

The navigation bar along the top of the screen shows the different sections of the online banking system. For example, put your cursor over “Transfer” and you’ll be shown several transfers options which you can then click on. If you need help in any section, click on the Help option in the drop down menu.

We think you’ll find First Link easy to use, but please e-mail us with any questions you have or click here for answers to frequently asked questions about online banking.

Online Bill Pay

Paying bills online is easy and free! Simplify your life by paying your bills online. Just about any kind of bill can be paid, and you’ll save on postage and time when you use this service. Online bill pay is available to members with checking accounts (bills must be paid from your checking), and access is conveniently provided through First Link online banking and mobile banking. Express Bill Pay is also available.

To use online bill pay, you must have a credit union checking account (bill payments can only be deducted from checking) and sign up for the service through online banking. To sign up, log onto online banking and click on the “BillPay Center” under the Bill Pay tab on the navigation bar. You will be asked to enter some information (name, address, etc.), confirm the information, then accept our Bill Pay agreement. You are now ready to pay bills! Set up your payees, and you’re ready to go!

Be aware that while many bill payments are made electronically, some are actually made by check, which is then mailed to the payee. It all depends on how the payee accepts payments. When you set up your payee, the bill pay system will tell you how that particular payee will be paid. Or, once a payee is set up, that information will appear when you put your cursor over that payee.

For electronic payments, funds are withdrawn from your account on the date the payment processes (the “Send” date). It then usually takes 2 to 3 business days for the payment to be received by your payee.

When you schedule a check payment, the check that is produced will be exactly like a check written on your account – it’s as if you wrote the check yourself. Funds will not be withdrawn from your account until the check actually clears your account. Once the check clears, you’ll be able view the transaction in your account history and also view an image of the cleared check.

Express Pay Service

Express Pay gives you the ability to avoid late penalties by making payments for same day credit.1

For additional help on the bill pay system, log onto online banking, then click on “Pay Bills.” Once you’re in the bill pay section, click on the “Help” tab for more information. Or, feel free to e-mail us or contact our Member Resource Center at (505) 766-5600 or 1-800-342-8298.

1 Not all payees are available for Express Pay eligible payees will be indicated by an “EP” icon in the Bill Pay Center. Express Pay payments must be completed before the Payee’s cutoff time in order to process on the same day, otherwise they are posted the next available business date. Express Pay payments are subject to a $9.95 fee per transactions. The fees are added to the total amount of your payment. The payment amount in addition to the Express Pay fee is withdrawn from you account at the time of the payment processing.

Transfer Funds

Transfer funds to your accounts as well as other First Financial Credit Union members. Set-up recurring bill payments, cancel payments and even pay by check to individuals.

Sign-Up for Balance Alerts

Be alerted by email and/or text once your account has reached the balance threshold that you specify.

eServices

  • eStatements. Save a tree, and get your account statements faster and more secure than by mail with First Financial’s e-Statement service. Statements will be available within the first few days of the month, and you will receive an email notification when your statement is available for viewing. With e-Statements, there’s no need to continue receiving paper statements. You can eliminate paper storage hassles and the need to shred/destroy them. Links to copies of checks will be available directly from your statement, and the last 18 months of statements is available. Click here for more information on eStatement services.
  • eTax Forms. Don’t worry about scrambling to find your tax information when it comes time to do your taxes. You’ll know right where they are with eTax Forms. Forms like the 1099 form, which shows dividend/interest income will be available. Just log onto Online Banking or eStatements when you are ready to view or print these 2009 tax forms. They’re right there!
  • eNotices. With eNotices, you have easy access to notices related to your account, like certificate renewal notices, checking account notices (overdraft/NSF notices) and more. You’ll get your information faster through eNotices than you would through traditional mail. Just log onto Online Banking or eStatements to view any eNotices you may have.

Online bill pay is a FREE service offered by your credit union. You can access the bill pay system through both First Link online banking and through our mobile phone service.

To use online bill pay, you must have a credit union checking account (bill payments can only be deducted from checking) and sign up for the service through online banking. To sign up, log onto online banking and click on the “BillPay Center” under the Bill Pay tab on the navigation bar. You will be asked to enter some information (name, address, etc.), confirm the information, then accept our Bill Pay agreement. You are now ready to pay bills! Set up your payees, and you’re ready to go!

Be aware that while many bill payments are made electronically, some are actually made by check, which is then mailed to the payee. It all depends on how the payee accepts payments. When you set up your payee, the bill pay system will tell you how that particular payee will be paid. Or, once a payee is set up, that information will appear when you put your cursor over that payee.

For electronic payments, funds are withdrawn from your account on the date the payment processes (the “Send” date). It then usually takes 2 to 3 business days for the payment to be received by your payee.

When you schedule a check payment, the check that is produced will be exactly like a check written on your account – it’s as if you wrote the check yourself. Funds will not be withdrawn from your account until the check actually clears your account. Once the check clears, you’ll be able view the transaction in your account history and also view an image of the cleared check.

Express Pay Service

Express Pay gives you the ability to avoid late penalties by making payments for same day credit.1

For additional help on the bill pay system, log onto online banking, then click on “Pay Bills.” Once you’re in the bill pay section, click on the “Help” tab for more information. Or, feel free to e-mail us or contact our Member Resource Center at (505) 766-5600 or 1-800-342-8298.

1 Not all payees are available for Express Pay eligible payees will be indicated by an “EP” icon in the Bill Pay Center. Express Pay payments must be completed before the Payee’s cutoff time in order to process on the same day, otherwise they are posted the next available business date. Express Pay payments are subject to a $9.95 fee per transactions. The fees are added to the total amount of your payment. The payment amount in addition to the Express Pay fee is withdrawn from you account at the time of the payment processing.


Safe and Secure

Feel more secure knowing that your eStatements, eReceipts and eDocuments is not a victim to snail mail thieves. Fraud or identity theft often occurs when mail is stolen out of your mailbox. Now, no more worrying about your mailed statement being stolen or lost in the mail. Plus, you’ll receive an e-mail notification that your statement is ready for viewing (note that no sensitive information – like your member number – is included in that e-mail).

Convenient

Easily have access to view your eStatements, eReceipts and eDocuments through your Online Banking 24/7. You can view your eServices anytime through our online banking. You can also download your eServices (they’re in a PDF format) to your computer or print out a hard copy if you wish. You’ll be able to view your eStatements, eDocuments and eTax Froms a few days before you’d normally receive your statement in the mail.

eStatements are a digital copy of your monthly statement. There is no more need to receive your statement in your mailbox. GREEN IT by signing up for eStatements.

  • eStatements contains the same information as your mailed statement. Plus you will have access to 18 months of statements available to you 24/7 through online banking.
  • eStatements give you access to your check images. Through eStatements, you’ll be able to view your cleared check copies. If a check image is available for viewing, the check number will appear as a link. Simply click on that check number link, and you’ll see an image (front and back) of the cleared check.
  • eStatements let you view multiple memberships with one log on. If you have several credit union memberships (with different member numbers) or are joint on other memberships, you can view all your statements under one log in. We will need you to authorize this, so click here for a printable form to set this up.

How to enroll in eStatements

  • STEP 1: click here to go to the eStatement site. Or log onto www.ffnm.org and click on the eStatement link on the top left-hand-side navigation bar.
  • STEP 2: Review the eStatement disclosure. At the bottom of this disclosure, you’ll enter your e-mail address (we e-mail you each month to notify you once your eStatement is ready for viewing), your member number and your password.
  • STEP 3: When you sign onto eStatements for the first time you will need to enter your member number and your password. Your initial password is set to the last six digits of the social security number (or tax ID number) of the primary member on the account. Once you’re entered that information, you’ll be asked to change that initial password.

Note: By accepting the disclosure, you agree to receive your statement electronically. Mailed statements will be discontinued (it may take a statement cycle before you stop receiving your statement in the mail). If you decide eStatements aren’t for you, you can switch back to mailed statements at any time, at no cost.
If you access your eStatement through online banking, you will not need to enter in your member number and password – the online banking system will open a new window that will show your available eStatements.

eReceipts are coming soon! eReceipts are a digital copy of your teller transaction receipts. There is no more need to receive a printed receipt. GREEN IT by requesting a eReceipt at the teller line.

  • Contains the same information as your receipt.
  • Is mailed securely to your email address.

How to enroll in eReceipts

  • STEP 1: After your teller transaction is done let the teller know that you would like to receive an emailed receipt of your transaction.
  • STEP 2: Give the teller your current email address. Your address will stay on your member file for future eReceipt requests.

eDocuments are a digital copy of notices and information that would be snail-mailed to you. There is no more need to recieve a printed copy. GREEN IT by siging up for eDocuments.

  • eTax Forms. Don’t worry about scrambling to find your tax information when it comes time to do your taxes. You’ll know right where they are with eTax Forms. Forms like the 1099 form, which shows dividend/interest income will be available. Just log onto Online Banking or eStatements when you are ready to view or print these 2009 tax forms. They’re right there!
  • eNotices. With eNotices, you have easy access to notices related to your account, like certificate renewal notices, checking account notices (overdraft/NSF notices) and more. You’ll get your information faster through eNotices than you would through traditional mail. Just log onto Online Banking or eStatements to view any eNotices you may have.

How to enroll in eDocuments

  • STEP 1: Let the First Financial representative know that you would like to receive an emailed copy of your document.
  • STEP 2: Give the First Financial representative your current email address. Your address will stay on your member file for future eDocument requests.

More questions on eServices?

E-mail your questions (this is not secured e-mail, so don’t include any sensitive information), or feel free to call our Member Resource Center at 766-5600 (or 1-800-342-8298).

You must be signed up to receive eStatements before June 30th, 2014. Two winners will be contacted by July 15th.