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Equifax Data Breach

Please be aware that First Financial Credit Union was not part of the recent Equifax Data Breach which may have impacted approximately 143 million U.S. consumers. Equifax advises there is no evidence of the unauthorized activity on Equifax’s core consumer or commercial credit reporting databases, which is where First Financial reports members’ data information. Please be assured that your information at First Financial has not been compromised, and this incident occurred solely at Equifax.

We are taking enhanced security measures to keep your accounts safe, but there are some steps that you can do to protect yourself:

1. Monitor Your Accounts & Credit Reports

Monitor all of your accounts, and if you see any suspicious information, contact your financial institution immediately. If you suspect fraudulent activity on any of your First Financial accounts, please call us at (505) 766-5600 (800-342-8298).

You are entitled to receive one free credit report every 12 months from each of the three nationwide consumer credit reporting agencies: Equifax, Experian and TransUnion. These consumer reporting agencies have a central website, a toll-free phone number and a mailing address where you can order your free annual report. To order, visit www.annualcreditreport.com, call 877.322.8228, or print and complete the Annual Credit Report Request Form and mail it to:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

2. Find Out If Your Information Is Potentially At Risk

Equifax has set up a website www.equifaxsecurity2017.com which allows consumers to determine if their information was potentially compromised.

3. Sign Up For Equifax’s Free Credit Monitoring

Equifax announced that it would provide free credit monitoring to all U.S. consumers, regardless of whether their information was potentially compromised. If you sign up for one of these free monitoring services you may be waiving certain rights to sue. Read more about this here.

4. Freeze Your Credit

Equifax, along with the other large credit reporting agencies Experian, Trans Union, and Innovis, allow consumers to take the next step and actually freeze their credit lines, and you might consider taking advantage of this. A freeze goes a step further than credit monitoring in that it prevents anyone from taking out a loan or a credit card in your name by adding additional steps to release your credit information to a lender.

For additional information about the breach please go to their website www.equifaxsecurity2017.com or call Equifax’s dedicated contact center at 866-447-7559.

Q & A

Who is Equifax?

Equifax is one of the three national credit reporting agencies.

What is a data breach?

A data breach is when a company’s electronic system is compromised and the consumers’ information may have been accessed.

What role did FFCU play in the Equifax breach?

FFCU played no role at all in the Equifax breach. We are just one of thousands of financial institutions who report consumers’ account information (payment history) to Equifax.

What specific information was breached?

Please visit www.equifaxsecurity2017.com for details of what specific information was breached.

Was my FFCU information breached?

Any consumer whose financial information has been reported to Equifax is a potential victim.

How would I know if my information was breached?

Please visit www.equifaxsecurity2017.com for instructions on finding out if your information was breached.

What should I do to protect myself?

The best way to protect yourself is to closely monitor all of your accounts by reviewing all of the activity on your statements and reporting anything suspicious to your creditors immediately. Consumers are entitled to a free copy of their credit report from each of the major credit reporting agencies once a year. You can order these reports by going towww.annualcreditreport.com. Consumers also have the option of placing a Credit Freeze on your credit report. Equifax, along with the other large credit reporting agencies Experian, Trans Union, and Innovis, allow consumers to take the next step and actually freeze their credit lines, and you might consider taking advantage of this. A freeze goes a step further than credit monitoring in that it prevents anyone from taking out a loan or a credit card in your name by adding additional steps to release your credit information to a lender.

Is there a cost associated with placing a Credit Freeze?

Please view a pdf here, for more specific information regarding Credit Freezes.

If you believe you have been a victim of identity theft, you can place a 90-day fraud alert on your credit bureau. An initial fraud alert can make it harder for an identity thief to open more accounts in your name. When you have an alert on your report, a business must verify your identity before it issues credit, so it may try to contact you. The initial alert stays on your report for at least 90 days. You can renew it after 90 days. To place a fraud alert with Equifax, use their automated system by calling 888.766.0008.

What is FFCU doing to protect me?

We are taking enhanced security measures to keep your accounts safe.

Do I need to change my debit card/credit card or FFCU member number?

Because of the types of information that may have been compromised (SSN, names and addresses, account numbers), simply changing your FFCU member # or card # would not protect you from potentially becoming a victim.

How would I know if anyone is using my information?

Closely monitoring your account information is the most effective way. Credit monitoring services are available. They monitor your credit and notify you when there is activity, such as new accounts open, address changes, etc.

Does FFCU provide any credit monitoring services?

Yes, FFCU offers a credit monitoring service through Deluxe Provent. There are different services offered through this product and the pricing depends on which coverage you select. Any of our branch employees or Member Resource Center phone representatives can provide further information or visit here.

Am I financially responsible if someone commits fraud in my name?

In most cases, the consumer would not be held liable. To confirm liability, contact each individual merchant, who will make the determination based off of the circumstances of the fraudulent activity.

Does FFCU report my information to Equifax?

FFCU, like thousands of other financial institutions reports information to Equifax. Specifically, FFCU reports payment history regarding your loans and credit cards to Equifax, Experian and TransUnion.

Does FFCU report my full account # and Social Security Number to Equifax?

All companies who report information to Equifax, Experian and TransUnion do so by reporting consumers’ Social Security Number. All credit files are tied back to the Social Security Number.