FIRST LINE TELEPHONE SERVICE

First Line is your credit union's automated phone service. With it, you can check your balances, transfer funds, make loan payments, see which checks have cleared, and much more. All it takes is a touch-tone phone, your credit union account number, and an access code (PIN), issued by the credit union. 

Using a touch-tone phone, call First Line (click here for phone numbers).  Follow the instructions to log into the system.  Be sure to end each entry with the pound (#) sign (this sends the information to the system).

You'll be asked to enter your member number, and then your PIN/access code.  Your PIN/access code is a 4-8 digit code that only you know.  When you first signed up for account access through First Line, that code may have been set to the last four digits of your social security number.  Or, you may have selected your own code.  If it was set to the last four digits of your SS number, the system will force you to change your access code to another 4-8 digit number.  

Be aware that your PIN/access code is the same for both the First Line telephone service and for First Link online banking.  If you change your PIN/access code through First Line, it will change for First Link online banking, too (and vice versa - if you change it through online banking, it will change for First Line as well).

Once you're logged on, the system will ask you to enter a service code for the action you'd like to perform (for example, a balance inquiry, a transfer, etc.).  Click here for a list of service codes.  If you don't want to enter the service codes, you can use the system's voice menu.  Just push "0#" and the voice menu will guide you through the system.

Some service codes may require you to enter an account number.  Your account numbers are shown on the statement you receive from the credit union.  For example, the account number for your Primary Savings is generally "1."   A list of the more common account number is on the service code list.

Important Notes About First Line 

• Be sure to end each request with a pound (#) sign.  The "#" sends the information to the system.
• Balances quoted do not include items that have not yet cleared.
• Should you need to enter a dollar amount, be aware that no decimal points are needed.  However, you do need to enter both dollars and cents.  For example, enter $250.00 as "25000."
• Transfers are posted "real time" (at the time of the request).
• Cross account transfers are limited to those accounts which you have designated on your First Line application.
• First Line offers a Spanish language option.  At the beginning of your call, press "2#" to hear instructions in Spanish.
• Use service code "20#" to check another account with a different member number in the same user session.